Your library is a place to gain access to knowledge and
other cultural resources. The Central Library has a team of
Librarians who are trained to find information - anything from
an international telephone number to a recipe to make fuchsia
jam, as well as more detailed local history and business
information. We can advise you which books and websites to
use, and who the key organisations are that
can help to take your enquiry even further.
We'll help you find information of all kinds - for your work, your leisure,
your learning and your family life. You can access the material yourself or ask
a member of staff to guide you to information that can help.
All you have to do is ask.
How to use the service
You can contact us with your query by telephone, in writing, by visiting us,
or via our online form. This can be found, along with the
contact details by clicking on the Contact button.
Everyone is welcome to use the enquiry service - you do not
have to be a library member.
How quickly can I expect an answer?
We will always try to answer your enquiry as soon as
possible. If you are on the telephone or visiting us, we will
always try to give you an answer immediately. If we are unable
to do this we will let you know when we will contact you -
this will be within 5 working days, usually less. If you have
written to us, either via the online form or using the post,
we will reply to you within 5 working days of us receiving the
query. If we need more time than this to give you a complete
answer, we will let you know.
Where will the information be from?
Library staff will use reputable sources of information,
often looking in more than one place to check for an answer.
We will quote the source where we found the information, but
cannot be held liable for any errors or omissions, or be held
responsible for the contents of external websites.
Please note that we are unable to undertake original
research and we cannot answer hypothetical questions, give
opinions or provide medical, legal or financial advice.
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